Customer Service Representative in Brisbane
Job Posted: 30/05/22
About SV Partners
Made up of over 100 passionate, highly-skilled employees across a range of both professional and services roles, SV Partners, established in 2003 is a specialist accounting and expert advisory firm represented throughout Australia. With offices in New South Wales, Queensland, Victoria, Western Australia and South Australia, we provide professional insolvency accounting, turnaround strategy advice, forensic and advisory services to accountants, financial institutions, corporations, financial and legal advisers, and their clients.
Your new role
As the Customer Service Representative, you will join our professional and experienced National Marketing team where you will report directly to the Marketing Manager.
Your daily tasks will include:
- Making outbound calls to an existing and new client database;
- Booking appointments for Directors and Managers to assist in their business development;
- Managing the Director/Manager’s calendar in relation to appointments;
- Maintaining and updating our internal CRM;
- Identifying and qualifying new prospects through own research to expand the existing client portfolio;
- Maintaining the utmost professionalism throughout telephone and email correspondence in line with company branding and image.
As an experienced Customer Service Representative, you will have:
- A minimum of 12 months experience within a telemarketing or customer service role;
- Demonstrated ability to work under pressure and prioritise tasks to meet deadlines;
- Exceptional verbal and written communication – fluency in English is essential;
- Proven objection handling skills;
- Excellent organisational skills with the drive to take initiative and ownership of own tasks;
- Self-motivation and the ability to work to set KPIs;
- The desire and ability to build rapport with internal and external stakeholders;
- A sound knowledge of geographical areas across Australia, particularly along the Eastern Seaboard;
- A strong foundation in the Microsoft Office Suite;
- Experience in Microsoft Dynamics or other CRM highly desirable.
What you’ll receive in return
- Head office location in the centre of Brisbane CBD;
- Opportunity to work directly with Directors;
- Ongoing, real-time feedback from your direct Manager;
- Outgoing and energetic office with an active social club.
How to apply
If you’re proactive and possess the desire to progress your career at one of Australia’s most well-respected firms, please apply by sending your CV and a cover letter to [email protected] quote reference CRC22 as part of your application.
Only shortlisted applicants will be contacted.