Youpla Group / ACBF Group

13YARN (13 92 76) is a 24/7 support line for Aboriginal and Torres Strait Islanders which may be able to provide assistance. Our resources page also contains information on other organisations which can provide assistance. Please click the RESOURCES TAB to access these additional services.

No. Telephoning will slow down the process. Please refer to this portal for regular updates.

No. All payments have ceased. The Funds are now closed.

All payments made by you after 11 March 2022 will be refunded by 21 April 2022. 

No further refunds can be given at this point as the Liquidator will need to obtain Court approval for any further refunds.

We cannot say at this point. This process is likely to take more than 6 months. We will provide an update when we have more information.

To make a claim:

• Phone: 1800 296 989
• Email: [email protected]
• Website: https://treasury.gov.au/youpla
• Mail: Funeral Benefit Program, Financial System Division, The Treasury, 1 Langton Crescent, PARKES ACT 2600

The Federal Government has announced a support program to pay funeral claims for members active from 1 April 2020. To find out more about the program, please visit https://treasury.gov.au/youpla

There is no need to cancel your membership. The Funds have been closed and all member’s details are being gathered by the Liquidator.

• No. We have your member details and will be in contact with you if we require anything further.

We have now been appointed to Fund 2. We have your details. You do not need to do anything further.

We will upload updates regularly at svpartners.com.au/youpla-group-acbf-group. We will also contact you regularly by text, email or letter in the mail.

Our member portal has all our information. Where possible, we will text or email updates. If you do not have a mobile phone or email access, we will send you updates by post.

A full investigation is being undertaken and findings will be reported. This is likely to take over a year.

The liquidation of an insolvent company allows an independent registered liquidator to take control of the company so its affairs can be wound up orderly and fairly. The role of a liquidator is to:

• • protect, collect and sell the company’s assets
  • investigate and report to creditors about the company’s affairs
  • inquire into the failure of the company – and possible offences by people involved with the company – and report to ASIC
  • distribute money from the collection and sale of assets after payment of the costs of the liquidation

Further information about liquidation and the role of a liquidator can be found here: Liquidation: A guide for creditors | ASIC – Australian Securities and Investments Commission

The liquidation of the Youpla/ACBF Group is a complex matter, which requires lengthy and detailed investigations. Whilst we cannot at this stage determine the length of time the liquidation will take, it is important members understand that it is highly unlikely the matter will be finalised within a 6-12 month period.